Privacy Policy

Who We Are

At sewlover, your privacy is of the utmost importance to us. We are committed to protecting your personal data and ensuring your trust is well placed. This Privacy Policy outlines how we collect, use, and safeguard your information, giving you complete control over your personal details.

Important Notice: We never sell or share your personal information with third parties.

1. Information We Collect
We collect information when you interact with us, such as when you register an account, make a purchase, or engage with our customer service team. The types of information we may collect include:

  • Personal & Contact Information: Your name, email address, shipping and billing addresses, purchase history, customer support interactions, favorite products, and feedback.
  • Transaction Information: Depending on your payment method, we may collect your cardholder name, card type, partial card number, or linked payment account details.
  • Technical Information: Data such as your IP address, browser type, operating system, time zone, language preferences, and login activity (excluding passwords).
  • Marketing Preferences: Your choices about receiving promotional emails and marketing communications from us.

2. Information You Provide
You voluntarily share personal information with us when:

  • Making a purchase on our website.
  • Creating an account.
  • Sharing content like reviews, photos, or comments.
  • Participating in surveys, contests, or promotional events.

3. How We Use Your Information
Your personal information is used to:

  • Customize your shopping experience and suggest products tailored just for you.
  • Manage your account, process orders, and provide you with the best services.
  • Offer customer support and resolve any inquiries you may have.
  • Improve the content and functionality of our website for a better experience.
  • Ensure your safety by preventing fraud, illegal activities, and misuse.
  • Keep you informed with promotional offers, updates, and news if you’ve opted in to our newsletter.

4. Cookies & Tracking Technologies
We use cookies and Google Analytics to:

  • Enhance your browsing experience and remember your preferences.
  • Track and improve our website’s performance, ensuring it’s always at its best for you.

You can manage cookie settings through your browser, though disabling cookies may impact some features of the site.

5. Emails & Messaging
By subscribing to our newsletter or signing up for text updates, you’ll receive the latest news, product launches, and exclusive offers. You can easily unsubscribe at any time by contacting us at [email protected].

6. Sharing Your Information with Trusted Partners
We do not sell or share your personal information. However, we may share it with trusted partners who help us provide our services, such as:

  • Payment & Shipping Partners: Banks, payment processors, and delivery service providers.
  • Technology Service Providers: Hosting services, advertising platforms, and analytics tools.
  • Legal Authorities: When required by law or regulation.

7. How We Protect Your Information
We use advanced security measures, such as SSL encryption, to protect your personal and payment information. All payment transactions are processed through trusted platforms like PayPal to ensure your security.

While no system can guarantee total security, we are committed to continually improving our practices to safeguard your data.

8. Data Retention
We keep your data only as long as necessary to provide our services or to meet legal requirements. Certain information may be retained longer to prevent fraud or misuse.

9. Withdrawing Consent
You have the right to withdraw your consent for us to process your personal information at any time. This may affect your access to certain services. To withdraw consent, simply contact us at [email protected].

10. Updating or Deleting Your Information
You have the right to request access to, correction, or deletion of your personal information. To make such requests, contact us at [email protected]. We may ask for identity verification before processing your request.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on our website and, if necessary, communicated to you via email.

If you have any questions or concerns, please don’t hesitate to contact us at [email protected].